Terms of Use

Last updated: November 4, 2026

These terms govern the use of the Haydi mobile app and the company web panel. By using Haydi, you accept these terms and the Privacy Policy.

1. The service

Haydi is a tour and group management app for tour companies, guides, operations teams and participants, offering itineraries, meetings and roll calls, announcements, messaging, notifications and optional location sharing. The tour itself (booking, transport, accommodation, insurance, etc.) is the responsibility of the relevant tour company and subject to its terms.

2. Accounts

Participants join a tour with an invitation link, QR code or code provided by the tour company and select their own name from the participant list. Staff sign in with the account provided by the tour company. Selecting another person's identity or using another person's account is prohibited. You are responsible for protecting your sign-in details and invitation codes.

3. Objectionable content and abuse

Haydi has zero tolerance for objectionable content, harassment and abuse. The following are prohibited:

• Harassment, threats, bullying, hate speech or discrimination
• Obscene, violent or illegal content, or content that infringes the rights of others
• Spam, fraud or malware
• Sharing, tracking or misusing other people's personal data or location without permission

You can report a message with the in-app Report option and block another participant with the Block user option. Reports go to the tour's guide or operations team and to Haydi. Content that breaks these rules may be removed, and the user's access may be restricted, suspended or terminated without prior notice.

4. Staff and tour companies

Guides and operations staff must use the data they access only to run the relevant tour and must protect participants' privacy. Tour companies are responsible for the accuracy of the participant and staff information they add and for processing it lawfully. Commercial terms between Haydi and tour companies are set by a separate agreement.

5. Location

Location sharing is optional and works as described in the Privacy Policy. Location accuracy varies with device and connection conditions.

6. User content

Content you share remains yours, and you must have the rights needed to share it. You allow it to be stored, processed and shown to the members of the relevant chat so that the service can work.

7. Fees

The app contains no in-app purchases. Commercial terms for tour companies are set separately.

8. Nature of the service and liability

The service is provided “as is.” Uninterrupted or error-free operation, and the timely delivery of location and notifications at all times, are not guaranteed. Haydi is not an emergency service; in an emergency, call your local emergency number. These terms do not limit non-waivable consumer rights or liability for intent or gross negligence.

9. Ending your account

You can delete your account in the app at any time; the steps are on the Account Deletion page. Leaving a tour does not delete your account.

10. Governing law

These terms are governed by the laws of the Republic of Türkiye. Consumers keep the rights granted by the mandatory laws of their place of residence.

11. Changes and contact

These terms may be updated; the current version is published on this page with its date, and material changes are announced through a suitable channel. For questions, e-mail support@hayditur.com.